Position: Food Pantry Check-In Helper

Report To: Terry Knickerbocker

Program:Food Pantry

Schedule:Monday thru Friday 8:45am-12:15PM / (Need 2 volunteers per day)

Location:STATION A (in the parking lot, next to station B under a canopy)

Role Overview:The Food Pantry check-in helper is responsible for welcoming and assisting clients as they arrive at the food pantry station A. This role is essential for creating a friendly atmosphere and ensuring smooth operations during check-in. The ideal candidate will have excellent communication skills and a passion for supporting our community. Bilingual in Spanish or Vietnamese is a plus but not required.

Key Responsibilities:

1. Welcoming Participants:

• Greeting clients warmly as they arrive, ensuring they feel valued and comfortable.

• Assist clients with any questions or concerns about activities and services offered at the food pantry.

2. Check-In Process:

• Manage the check-in process efficiently, ensuring all participants are accounted for.

• Maintain accurate attendance records and assist with any necessary paperwork.

3. Assistance and Support:

• Monitor the waiting area to ensure a safe and comfortable environment.

4. Communication:

• Share information about upcoming events and resources available at the food pantry.

• Collaborate with staff to relay important updates or changes of food pantry program.

Skills or Qualifications:

• Strong interpersonal and communication skills.

• Patience and empathy for working with marginalized groups.

• Basic computer skills for record-keeping (Excel)

• Bilingual in Spanish, Vietnamese, Chinese or Mandarin a plus.

Working Conditions:

• May be required to stand or sit for extended periods of time.

• Please be aware this role requires outdoor activity and is working with people of different groups (homeless, low income or limited English).

• Appropriate Attire:Please wear closed-toe shoes (not sandals, heels, flipflops). Shirts should be short or long-sleeved (no spaghetti straps, strapless, sleeveless, mid-riff showing or tank top types). Shorts/dresses/skirts should be longer in length, appropriate for comfortably bending and reaching items.

Required:

• Age Requirements: 16 or older. You must be confirmed to participate. No Walk-ins

• Sign up to volunteer through this site.

• If you are a minor, a parent/guardian must contact the volunteer coordinator to confirm consent of participation and collaborate on pick up/drop off logistics.

• Connect with volunteer coordinator to discuss interest & next steps in onboarding process.

• Volunteers interested in committing over 40 hours a year must complete a Background Check to serve. No Exceptions.

• ID Required to confirm identification when completing onboarding volunteer paperwork

If you have any question related to this role, feel free to reach out to Jose Juarez, The Salvation Army Volunteer & Protecting The Mission Coordinator at [email protected] or call (408)282-1165 Extension 3218

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