Job Title:Food Pantry Check-In Helper

Reports To:Terry Kickerbocker

Schedule: Monday thru Friday 8:45am-12:15PM (Need 2 volunteers per day)

Position Overview: The Food Pantry check-in helper is responsible for welcoming and assisting clients as they arrive at the food pantry station. This role is essential for creating a friendly atmosphere and ensuring smooth operations during check-in. The ideal candidate will have excellent communication skills and a passion for supporting our community. Bilingual in Spanish or Vietnamese is a plus but not required.

Key Responsibilities:

Welcoming Participants:

• Greet clients warmly as they arrive, ensuring they feel valued and comfortable.

• Assist clients with any questions or concerns about activities and services offered at the food pantry.

Check-In Process:

• Manage the check-in process efficiently, ensuring all participants are accounted for.

• Maintain accurate attendance records and assist with any necessary paperwork.

Assistance and Support:

• Monitor the waiting area to ensure a safe and comfortable environment.

Communication:

• Share information about upcoming events and resources available at the food pantry.

• Collaborate with staff to relay important updates or changes to the schedule.

Qualifications:

• Strong interpersonal and communication skills.

• Patience and empathy for working with marginalized groups.

• Basic computer skills for record-keeping (Excel)

• Bilingual in Spanish, Vietnamese, Chinese or Mandarin a plus.

Working Conditions

May be required to stand or sit for extended periods of time.

Please be aware this role requires indoor activity and is working with seniors (55+ years old)

Appropriate Attire: Please wear closed-toe shoes (not sandals, heels, flipflops). Shirts should be short or long-sleeved (no spaghetti straps, strapless, sleeveless, mid-riff showing or tank top types). Shorts/dresses/skirts should be longer in length, appropriate for comfortably bending and reaching items.

Required:

• Age Requirements: 16 or older. You must be confirmed to participate. No walk-ins.

• Register as volunteer for Food Pantry Check in helper

• Complete onboarding volunteer paperwork

• Attend Volunteer Orientation meeting

• Volunteers going over 20 hours must complete a Background Check

If you have any question related to this role, feel free to reach out Estefani Gomez Pacheco, The Salvation Army Volunteer & PTM Coordinator at [email protected] or (408)282-1165 Ext 3218

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